DirecTV is a great direct broadcast satellite service provider, but there can be various reasons to not needing it. In this situation, you’ll have to cancel DirecTV to end your subscription plan. If you don’t know how to do that, this post is specially written for you.
Here, I will tell you about how to cancel your DirecTV subscription easily. If you have been struggling with canceling the service, this simple guide is the right help that you need. Not only we’ll guide you on canceling DirecTV, but we’ll also explain canceling DirecTV Now streaming service.
Are you Planning to Cancel your DirecTV Subscription?
DirecTV is a popular AT&T subsidiary that provides direct broadcast satellite service. This American network is a rising alternative to mainstream television services trying to provide better quality and more features to its customers. It has a prime range of innovative products and serves its customers very well.
You can watch your favorite sports including NFL, NBA, etc, you can watch the news, and also access a well-curated collection of shows and movies. The ‘Entertainment’ package is their ideal bundle that comes with over 160 channels for only $64.99 per month. Their ‘Premier’ package costs around $134 per month for over 330+ channels and includes HBO Max.
Despite being an amazing satellite service, it is common for people to cancel their DirecTV subscription. The reasons could be shifting to another location, switching to Hulu or other OTT apps, or moving to another country. Regardless of the reason, if you are really planning to cancel your DirecTV membership, we will help you.
Things you should know before canceling DirecTV
If you have made up your mind about canceling DirecTV, then you have to know a few things before moving to the cancelation procedure. Let’s take a look at them:
- Cancellation will not happen immediately: One cannot cancel DirecTV immediately. It is a lengthy process that stretches for up to 3-5 business days. So, I’d recommend proceeding when you don’t have holidays incoming, as it will further lengthen the procedure.
- Be sure about the account owner’s name: The account owner’s name is highly important for the cancellation procedure. Make sure you know that and have the latest bills. If the owner is deceased, someone close to the owner must prove his relation, verify themselves, and then move on to cancellation.
- Don’t block or suspend your account: During the cancellation call, the service representatives will convince you to suspended or block your account for a limited period of time but don’t get convinced. Say no to them as it will save you money buy your account could get canceled permanently.
- The customer service representatives may lie sometimes: DirecTV customer service representatives may try to convince you to stay by offering lucrative deals. However, you should remember that often hide charges, and lie, so don’t fall for them.
These are some things you should keep in mind before moving on to the cancellation procedure.
5 Step-Guide to Cancel your DirecTV Subscription
DirecTV doesn’t allow you to cancel through an app or website like the other streaming or satellite services. To cancel DirecTV, you have to call their customer service representative after collecting the required documents, and then ask them to cancel your subscription while giving an understandable excuse. Once they agree, they will cancel your plan within 3-5 business days.
After canceling, DirecTV will collect their equipment from you. You can also apply for a refund if you are eligible. The refund is also initiated by the customer service representatives. I have explained everything briefly, just scroll down.
Step-1: Collect Latest Bills & Account Info
The first thing that you have to do in order to cancel your DirecTV membership is to collect all the recent bills, account numbers, PINS, and other essential info related to your subscriptions.
If you don’t have it, you can try searching it among emails, or going through your old drawers. Wherever it is, just collect it all.
Step-2: Make a Phone Call with their Rep
Once you have everything required thing available, prepare yourself to have a phone call. Once you have a free mind, and time, you can call the DirecTV customer service department. This is their number- 1-800-288-2020. After the call is connected, you’ll have to go through an automated menu, before your call reaches the customer service representative.
Listen carefully and find the options that refer to ‘canceling your service.’ You don’t have to go with billing, transferring, technical support, or anything else. You must find the ‘cancel subscription’ keys.
Step-3: Explain your Reason & Convince the Rep
Once your call is connected to a ‘live’ person known as Rep (Customer Service Representative), you can try explaining your cause for calling. Make sure you stick to your point firmly while also staying friendly. The Rep will try to convince you to not cancel your plan by offering big discounts, lucrative offers, and even some NFL tickets.
However, you have to give them a reason (or an excuse) for canceling that makes them process your request. You can say that you are shifting to an apartment that doesn’t allow such services, or you are moving to a different country altogether (tell the name of a country that doesn’t have DirecTV). You can also come up with your own reasons.
Step-4: Return the DirecTV Equipment
Once you are able to convince the Rep, he/she will move forward with the procedure. DirecTV will then send you a prepaid box in which you have put the equipment- Receivers, Remote, and Access Cards. The satellite dish is not meant to be returned. After packing the box, you can return it, or they’ll pick it back.
Make sure you return their equipment as soon as possible, or else they’ll keep charging you for that. You will also have to clear the remaining bills (including cancellation charges) before this step.
Step-5: Verify the Cancellation
Once you have made the call, paid the bills and cancellation charges, and returned the equipment, you can check if your subscription canceled or not. For that, make another call with a Rep and confirm if your subscription is canceled or not.
This step is essential as sometimes the technical support team may put your account into a different list, and your bill will continue to add up. So, don’t skip it.
How to Cancel DirecTV Now Streaming Service?
DirecTV Now is an impressive streaming service by AT&T that doesn’t require a dish. If you are trying to cancel your DirecTV Now subscription, then it is a lot simpler than canceling your DirecTV satellite service subscription.
Here are the steps that you should follow:
Step-1: Open a browser and visit this link. The AT&T TV Now login page will load.
Step-2: Sign in to your DirecTV now account, and click on the ‘Avatar’ present at the top right corner of the screen.
Step-3: Now click on ‘User Account.’
Step-4: Next, click on ‘Manage My Plan.’
Step-5: Finally, click on the ‘Cancel Plan‘ button, and confirm your decision by following the on-screen instructions.
DirecTV is a great direct broadcast satellite service provider. However, you’ll have to cancel your plan under special circumstances. This is how you can do that. Always remember that you should not fall for the Rep’s offers and deals that they’ll promise to make you stay as they are well-known for lying sometimes. If you have decided to cancel your plan, don’t let them change your mind.
That’s all for this post. I hope it helps with your dilemma of canceling DirecTV. You can share your opinions about it in the comments section below.