Refund a Game on Oculus Quest 2; if you’ve bought the game or app for the Oculus Quest 2, but you don’t like the purchase or feel you regret it, don’t stress.
You can ask for a reimbursement and receive it if it meets the refund terms. There are two options to get the content back – follow these steps to claim your money back.
How to Refund a Game on Oculus Quest 2?
If you are planning to redeem a game from or with your Oculus Quest 2 or Quest, then you must make sure that you’ve played the game for less than two hours. Plus, you have to request a refund within 14 days from the date of purchase.
If your answer is yes to both of these requirements, This is the procedure to receive your refund.
- Start and open the Oculus companion application on your smartphone. It is available for download to Android as well as iOS here.
- Click on the menu at the bottom left area in the bottom right corner of your screen.
- Click the Settings > Purchase History.
- Select the item you would like to refund and then click request refund.
In addition, it is possible to get in touch with Oculus Customer Support to submit your request for a refund.
First, send a ticket using the provided link. Next, click on Contact Us, and then from the dropdown, choose ” I need help with an Oculus purchase or transaction.”
Include information such as the email you use, your first name and last name, subject description, and any attachments needed. Under “I require assistance in,” select the option to request a refund for content. Click submit and then wait for a reply.
After the refund request is received, the team will look over the proposal and email you a reply. It could take up to five days to process the request. When the demand for refunds is approved, you receive it through the original payment method.
If you don’t receive the funds within 7 to 9 business days, you must contact your payment processor to request a reimbursement.
Be aware that you cannot access the game’s content when the request is in the exam. However, you can keep updated on the situation of your application through the purchase History.
