Support networks play an important role in our lives. Friends and family have good intentions, but sometimes, they’re not the right people to talk to about certain issues. They may be too close to the situation to look at it critically and unbiasedly, or they may be the cause of the problem in the first place.
Basis Specialists are trained in Motivational Interviewing and Structured Problem Solving — approaches that research shows are the most effective for working through everyday personal challenges that we all face. They’re a neutral third-party that won’t give subjective advice and knows exactly what to say when others don’t.
Motivational Interviewing is designed to help someone gain greater control of their situation. The process includes gathering information about the problem, exploring the person’s values, and working through how things could look different going forward. It’s a collaborative style of conversation that helps someone ultimately feel less burdened and better equipped to handle whatever they’re facing. Over 200 research trials have shown this approach to be effective for a wide variety of situations.
Structured Problem Solving is a simple yet effective approach to address problems that can lead to worry or sadness. While we are usually able to solve problems on our own, when we are particularly worried or sad these problems can seem overwhelming. When you’re not feeling your best, the process of systematically working through a problem with someone like a Basis Specialist is significantly more effective than trying to do it by yourself. Nearly 80 studies support this conclusion.
Basis Specialists undergo rigorous training and evaluation that follows the Learn, See, Do, Prove model of skill development. They are required to demonstrate that they can follow the Basis approach with high fidelity. Their skills are objectively measured prior to being allowed on the Basis network. We also screen each one personally to make sure they're the type of people you're comfortable sharing such personal information with.
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