Benefits of the Basis approach.

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Our Method

An evidence-based approach in an ultra-convenient experience

Thirty years of research have shown the techniques that help people work through bad days and function more effectively. For Basis, the foundation of our approach consists of Motivational Interviewing and Structured Problem Solving.

Basis Specialists complete a comprehensive training program in these techniques developed by former Stanford psychologists. We only accept the top 2% of applicants who demonstrate empathy, emotional intelligence, and aptitude for the Basis Approach.

Components of the Basis Approach

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Motivational Interviewing

Motivational Interviewing is designed to help someone gain greater control of their situation. The process includes gathering information about the problem, exploring the person’s values, and working through how things could look different going forward. It’s a collaborative style of conversation that helps someone ultimately feel less burdened and better equipped to handle whatever they’re facing. Over 200 research trials have shown this approach to be effective for a wide variety of situations.

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Structured Problem Solving

Structured Problem Solving is a simple yet effective approach to address problems that can lead to worry or sadness. While we are usually able to solve problems on our own, when we are particularly worried or sad these problems can seem overwhelming. When you’re not feeling your best, the process of systematically working through a problem with someone like a Basis Specialist is significantly more effective than trying to do it by yourself. Nearly 80 studies support this conclusion.

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Rigorous Specialist Training

Basis Specialists undergo rigorous training and evaluation that follows the Learn, See, Do, Prove model of skill development. They are required to demonstrate that they can follow the Basis approach with high fidelity. Their skills are objectively measured prior to being allowed on the Basis network. We also screen each one personally to make sure they're the type of people you're comfortable sharing such personal information with.

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Problem solving and support for everyday challenges.

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Research References

Dawes, R. M. (1994). House of cards: Psychology and psychotherapy built on myth. New York: Free Press.


Dawes, R. M., Faust, D., & Meehl, P. E. (1989). Clinical versus actuarial judgment. Science, 243, 1668–1674.


Berman, J. S., & Norton, N. C. (1985). Does professional training make a therapist more effective? Psychological Bulletin, 98, 401-406.


Bickman, L. (1996). A continuum of care: More is not always better. American Psychologist, 51, 689-701.


Burlingame, G. M, Fuhriman, A., Paul, S., & Ogles, B. M. (1989). Implementing a time-limited therapy program: Differential effects of training and experience. Psychotherapy, 26, 303-313.


Carroll, K. M., Nich, C, & Rounsaville, B. J. (1998). Utility of therapist session checklists to monitor delivery of coping skills treatment for cocaine abusers. Psychotherapy Research, 8, 307-320.


Christensen, A, & Jacobson, N. S. (1994). Who (or what) can do psychotherapy: The status and challenge of nonprofessional therapies. Psychological Science, 5, 8-14.


Cimino, J. J. (1999). Development of expertise in medical practice. In R. J. Sternberg & J. A. Horvath (Eds.), Tacit knowledge in professional practice (pp. 101-120). Mahwah, NJ: Erlbaum.


Garb, H. (1989). Clinical judgment, clinical training, and professional experience. Psychological Bulletin, 105, 387-396.


Stein, D. M., & Lambert, M. J. (1984). On the relationship between therapist experience and psychotherapy outcome. Clinical Psychology Review, 4, 127-142.


Stein, D. M., & Lambert, M. J. (1995). Graduate training in psychotherapy: Are therapy outcomes enhanced? Journal of Consulting and Clinical Psychology, 63, 182-196.


Lundahl, B. W., Kunz, C., Brownell, C., Tollefson, D., & Burke, B. L. (2010). A meta-analysis of motivational interviewing: Twenty-five years of empirical studies. Research on Social Work Practice, 20(2), 137–160.


Miller, W. R., Yahne, C. E., Moyers, T. B., Martinez, J., & Pirritano, M. (2004). A randomized trial of methods to help clinicians learn motivational interviewing. Journal of Consulting and Clinical Psychology, 72, 1050–1062.


Moyers, T. B., Martin, T., Manuel, J. K., Hendrickson, S. M. L., & Miller, W. R. (2005). Assessing competence in the use of motivational interviewing. Journal of Substance Abuse Treatment, 28, 19–26.


Neipp, M-C., Beyebach, M., Nuñez, R.M., Martínez-González, M-C. The Effect of Solution-Focused Versus Problem-Focused Questions: A Replication. Journal of Marital and Family Therapy, 42(3), 525-535.

If you are in crisis or experiencing a medical emergency, do not use this site. Dial 9-1-1 or the National Suicide Prevention Lifeline at 1-800-273-8255.