How it Works

Someone to talk to, on your terms.

Anxious mom on laptop who needs someone to talk to

Session Overview

A guided conversation to help you feel better. Just $35/session.

In a single 45-minute video or phone call, you’ll gain perspective and work through whatever is on your mind.

App screenshot prompting you to choose a time for your Basis session

Step 1

Choose a time

Life doesn’t operate in a 9-5 window. Basis Specialists are available whenever and wherever you need to talk to someone.

App screenshot prompting you to choose a specialist for your Basis session

Step 2

Choose a specialist

Select one of the available specialists or have Basis match you. During your session, your specialist will take some time getting to know you and how you’re feeling. They’ll ask questions to explore your topic and see it from a fresh perspective.

App screenshot prompting you to join your Basis session

Step 3

Join your session

Sessions take place via video or phone on our website or mobile app. Up to 45 minutes devoted entirely to you. The goal is to walk away feeling lighter and better equipped to handle whatever you’re facing.

Step 4

Schedule additional sessions as needed – no membership or commitment required.

It only takes one session to feel better. For subsequent sessions, you can talk to the same specialist again or mix it up and talk to someone else.

FAQ

Question:

Are the sessions confidential and anonymous?

Answer:

Yes, 100%. Basis Specialists are required to follow strict confidentiality rules. Neither Basis nor your specialist will ever share information from your session. You can also choose to go by a name other than your real first name to ensure anonymity. Your account and contact information are stored securely on Basis’ servers and are never shared with specialists or other third parties.

Question:

Who are the specialists?

Answer:

Basis Specialists are empathetic people who have completed a comprehensive training program developed by former Stanford psychologists. Basis training applies the most up-to-date science on how to work through life’s tough moments. Basis Specialists aren’t licensed medical professionals and they won’t diagnose or treat a medical condition. They can, however, help you work through everyday challenges in a structured way that research shows to be more effective than “just dealing with it.” Basis clients report on their experience, allowing us to maintain the highest standards for specialist performance.

Question:

Do I meet with the same person each time?

Answer:

Only if you want to. Some people prefer the familiarity of someone they’ve spoken to before. Others prefer to mix it up and care more about fitting sessions around their schedule.

Question:

What is the research-backed approach?

Answer:

Basis Specialists are trained in the fundamentals of Motivational Interviewing and Structured Problem Solving. Over 200 clinical trials have shown these approaches to be the most effective for working through personal challenges. The training is administered by the Basis team and was developed by Stanford psychologists.

Question:

Is Basis a substitute for traditional therapy?

Answer:

The services offered by Basis Specialists are different than traditional therapy and cannot substitute for medical or emergency services. Basis specialists cannot make a formal medical diagnosis, nor can they give you medical advice. If you are experiencing a medical emergency, please call 9-1-1. The National Suicide Prevention Hotline is available 24/7 to provide free and confidential emotional support at 1-800-273-8255.

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If you are in crisis or experiencing a medical emergency, do not use this site. Dial 9-1-1 or the National Suicide Prevention Lifeline at 1-800-273-8255.